Artificial intelligence

Agile development

Content strategy

Nava Labs

Insights Pattern 5

We tried 3 approaches to providing an AI-powered chatbot with source data, aiming to better assist staff who connect people with public benefits.

Refining an AI chatbot that cites its sources

Toolkit Pattern 1 - SVG

We provide a checklist of items to help your team determine whether AI-powered tools are appropriate to meet your needs. 

How to determine whether AI is an appropriate solution for public sector challenges

User experience research

Illustration of a young Indigenous woman sitting at an office desk and talking on her cell phone. There is a laptop, monitor, and notebooks on the desk in front of her. Someone working on a computer sits across from her.

S3-S2-Conducting user research-Content-card-V1

Our insights are helping us identify use cases and design experiments to test how AI-powered tools can expand access to public benefits. 

Conducting user research to jumpstart human-centered experimentation with artificial intelligence

Ryan Hansz is a Designer/Researcher at Nava. Previously, he gained years of experience in human-centered design roles in civic tech and across the public and private sectors.