User experience research

Unemployment insurance

Modernization

State Portfolio

A middle-aged white woman, a middle-aged Middle Eastern man, and an older white man in a wheelchair engage in a card sorting activity at a desk. 

Improving access to unemployment benefits in New Jersey

Nava is leveraging user research to help the New Jersey Department of Labor make its UI technology more accessible, flexible, and resilient.

Applying user research to improve access to unemployment benefits in New Jersey

Lauren Gardner is a Senior Designer/Researcher at Nava. She has also led design teams working with Veterans Affairs to reduce the time Veterans wait for appeals decisions, and with Massachusetts to mature their Paid Family and Medical Leave program.