Program outcomes

Human-centered design

Modernization

Nava Labs

A white woman draws a wireframe on paper.

Process Person drawing wireframes on paper Credit Kelly Sikkema

Before you start, you should define what program outcomes you want your technology product to help you achieve.

Power your mission: How to set goals

Agile development

A Black man stands at a whiteboard while in a meeting with his coworkers, two Black women.

Process Group of people at desk and whiteboard Credit Darlene Alderson

Learn our guiding principles for managing a human-centered technology build, like setting your project up for success or using a modular approach.

Power your mission: How to build technology

User experience research

A white man and a Black man sit at a table talking.

Process Two men at a table talking Credit Pavel Danilyuk

Rather than building your product based on assumptions of what users want, engage users throughout the building process to truly meet their needs. 

Power your mission: How to engage users and iterate

Technology Person touching laptop screen Credit Greta Hoffman

Measuring implementation helps determine whether your technology product can achieve your desired outcomes.

Power your mission: How to measure success

Eleanor Davis is the Associate Program Director of Insight & Impact at Code for America. Before that, Eleanor worked as a program manager in the non-profit space.